Who we are
Our website address is: https://roixi-com
PRIVACY POLICY
Last Updated: September 1, 2026
Review Our Interaction (“ROi”, “we”, “our”, or “us”) operates the website https://roixi.com (the “Site”) and provides online reputation and review management SaaS platform services (collectively, the “Services”).
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software, or interact with our communication services (such as email, WhatsApp, SMS, and QR codes).
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services.
1. INFORMATION WE COLLECT
We may collect information about you in a variety of ways. The information we may collect on the Site and through our Services includes:
* Personal Data: Personally identifiable information, such as your name, shipping address, email address, telephone number, and company details that you voluntarily give to us when you register with the Site, sign up for our software demo, subscribe to our newsletter, or contact us for support.
* Customer Interaction Data: End-user contact data (emails, phone numbers) uploaded or provided by you to invite your clients to leave reviews via email, SMS, or WhatsApp.
* Review Data: Written or video feedback, testimonials, ratings, and communication logs handled within our dashboard.
* Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the Site.
* Financial Data: Financial information related to your payment method (such as valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services. All financial data is securely handled by our third-party payment processors.
2. USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site or Services to:
* Create and manage your account and access to the ROi platform dashboard.
* Deliver, monitor, and automate review requests via customizable email, SMS, WhatsApp, or QR codes.
* Facilitate private feedback loops for dissatisfied customers to help safeguard your public business reputation.
* Offer an AI assistant tool to help draft and streamline review responses.
* Process payments, transactions, and manage billing/subscriptions.
* Send you technical notices, system updates, security alerts, and administrative messages.
* Provide 24/7 customer support via our ticket system.
* Compile anonymous statistical data and analysis for use internally or with our trusted partners.
3. DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
* Third-Party Service Providers: We share data with third-party service providers that perform services for us or on our behalf, including our dedicated tech stack partners (such as Amazon Web Services (AWS) cloud hosting), infrastructure operations (in partnership with My iT Guy Rob), payment processing, email delivery, and SMS routing.
* By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
* Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We do not sell, rent, or trade your personal data or your customers’ contact lists to third parties for commercial or marketing purposes.
4. SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. Your data is stored utilizing a top-notch tech stack, including Amazon Web Services (AWS) cloud service infrastructure, which offers robust, global security standards. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. POLICY FOR CHILDREN
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
6. YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have the right to access, correct, update, or request deletion of your personal information. You can manage, view, or update certain profile information inside your ROi platform account dashboard. To request complete removal of your data or to opt-out of newsletters and marketing communications, please contact us at the details below.
7. CONTACT US
If you have questions or comments about this Privacy Policy, please contact us at:
Review Our Interaction (ROi)
Willow Park Calgary, AB, Canada
Phone: +1 (403) 869-2301
email: support@roixi.com
Open Hours: Mon – Sat: 9:00 am – 5:00 pm (Sunday: CLOSED)