FAQs

Welcome to ROi, your go-to online review site for sharing and discovering experiences with others. Whether you’re looking for recommendations, want to voice your opinions, or simply enjoy reading reviews, we’ve got you covered. Here are some frequently asked questions to help you get started:

1. What is ROi – (Review Our Interaction)?
ROi is an online review capture platform that allows users to share and read reviews from your interactions and experiences of your customers. It’s a place where they may provide feedback, ratings, of your businesses products, services, and more.

2. How do I use ROi?
Using ROi is easy! Just sign up for an account, send requests for reviews to your clients from within the platform to receive their ratings and reviews about their interaction or experience with you. You can privately receive any negative reviews and allow you to reconcile issues without it going public. Positve review can be sent to public platforms and can be replied to right in our system.

3. Can I trust the reviews on ROi?
We strive to maintain a trusted and reliable platform. Our community of users helps keep reviews accurate and honest through ratings and feedback. However, as with any review site, it’s essential to use your judgment and consider multiple opinions when making decisions based on reviews.

4. Is ROi good value?
After you select and pay for a monthly or annual plan, ROi is entirely free to use for the entire length of your subscription. You can create an account, read and request reviews, and interact with clients without added cost.

5. How can I request reviews from my clients on ROi?
To request a review, log in to your account, and click on the “Request a Review” button. Follow the prompts to ask your client for a review through SMS, Email or WhatsApp. You may also, use our QR Code to display at your location or on business cards and ask your client to rate and comment on their experience.

6. Can I edit or delete my reviews?
Since or platform allows you to choose what rating you want to keep private, there should be no reason to have to delete or alter reviews you receive. You can decide what reviews you want to make public and the ones you wish to remain private.

7. How can I report a suspicious or inappropriate review?
If you come across a review that violates our community guidelines or appears suspicious, you can report it by clicking the “Report” button on the review. Our moderation team will review the report and take appropriate action.

8. What should I consider when suggesting to a client writing a review on your platform link?
When asking a client for  review, ask them to be honest, fair, and provide as much detail as possible. Ask that they share their personal experiences and consider how their review can help others make informed decisions.

9. Can businesses or service providers respond to reviews on ROi?
Yes, businesses and service providers like you can create accounts on ROi to respond to reviews and engage with customers. This open communication can help address concerns and improve the overall customer experience.

10. Is my personal information safe on ROi?
We take user privacy seriously and have robust security measures in place. Your personal information is protected, and we will never share it with third parties without your express  consent. Be sure to review our Privacy Policy for more details.

11. How can I contact ROi support for assistance?
If you have any questions, concerns, or need assistance with ROi, you can reach out to our support team. We’re here to help!

We hope these FAQs have answered your initial questions about ROi. Feel free to explore the platform, and be a part of our growing community. Happy reviewing!